Q: When will I receive my product?
A: If the product code begins with CC, you will receive it within 10-12 business days. If the product code begins with CA, you will receive it within 8 business days.
Q: What do I do if my manufacturer or model isn’t listed?
A: Choose the first name on the “select a manufacturer” pull down list (I DON’T KNOW / NOT LISTED.) Then choose the picture that resembles your boat the most. After that, there’s another pull down list for length, width and motor type.
Q: Can I pay extra to get my product here faster?
A: The Polyguard and Bimini Tops are hand made. If you order a StormPro, Hurricane or Silver Tech, you may receive the product sooner but everything is shipped UPS ground.
Q: Do you have custom covers?
A: All covers are either Semi Custom (Polyguard) or Universal.
Q: Does the Polyguard cover come with tie downs?
A: It comes with a braided tie down rope that may be used for mooring but for trailering, you must use tie down straps.
Q: What is a Reinforcement Kit?
A: The Reinforcement Kit is a 3’x 3’ self adhesive pad that you can cut to place anywhere on your cover where a sharp point or stress area may puncture a hole.
Q: What does the warranty cover?
A: The materials and workmanship are guaranteed to be free of defects at time of manufacture. The warranty does cover normal wear. The cover must be properly installed, utilized and maintained. If there is a defect, we will repair or replace (at our discretion) the cover free of charge provided the customer prepays freight to and from the factory.
Q: What if the cover doesn’t fit?
A: We’ll try to determine the fault. If it is our fault, we will take care of all of the costs. Before you buy the product, make sure to MEASURE!!! The black and white photo should resemble your boat and the length/width should be accurate.
Q: I ordered the wrong size / color…what do I do?
A: You need to call customer service ASAP so we can try to cancel the order. If it can not be cancelled, there will be a 25% restocking fee.
Q: I have a trolling motor / jack plate. Will the cover fit over that?
A: We suggest going with one size bigger. You can do that by selecting I DON’T KNOW / NOT LISTED from the “select a manufacturer” pull down. Choose the boat that resembles yours the most and then you may choose by length.
Q: How do I find a cover for my boat if it has a T-Top?
A: Choose I DON’T KNOW / NOT LISTED from the “select a manufacturer” pull down list. The cover for boats with T-Tops is at the bottom left hand side.
Q: My boat has a tower. How do I find the correct cover?
A: Choose I DON’T KNOW / NOT LISTED from the “select a manufacturer” pull down list. The cover for boats with a tower is at the top. Choose the one that resembles yours the most.
Q: Does the cover go over my swim platform?
A: Not if you have an extended swim platform.
Q: How can I get a coupon code?
A: The coupon codes are given Organizations and Associations across the country. We can not tell you where so you must find it.
Q: Do your covers have snaps to attach to the boat for mooring?
A: No. The cover has a shock cord sewn into the hem for a snug fit and loops sewn into the cover for the tie down straps.
Q: Does the cover have the openings for support poles?
A: No. If you have support poles already, we suggest cutting a tennis ball and placing it over the tip that will be touching the cover.
Q: I’m looking for a good cover that’s waterproof. Will the Polyguard work?
A: The Polyguard is water repellant. It’s breathable so if it is constantly covered in water, it will eventually seep through. Anything that is waterproof will allow moisture to build on the inside and mold will eventually begin to grow.
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